CIR Header
In order to access a call in CIR, it must meet two conditions:
• It must have a valid status; it cannot be on hold or canceled
• It must have at least one line with a complete status and an invoiceable report. Calls that do not have at least one complete line item are not ready for invoicing
Most of the fields in the header frames display information associated with the call record and updated in Call Activity Recording. Some of the fields (End User, Price List, Assigned, Work Code, Priority, Status, Site, Description, and Currency) are display only.
The PO, Channel, Language, Taxable, Terms, Ready to Invoice, Invoiced, Invoice Number, and Comments fields can be updated. Except for Ready to Invoice and Invoiced, these fields all default from Call Activity Recording and have exactly the same significance.
