QAD 2017 Enterprise Edition > User Guides > Global Tax Management > Processing GTM > Fixing Common Tax Problems
  
Fixing Common Tax Problems
Common Tax Processing Problems describes common tax processing problems and possible causes.

Common Tax Processing Problems
 
Problem
Possible Cause
Warning: No tax environment found, using default.
GTM could not find a tax environment for the ship-from/ship-to tax zone combination, so it inserted the error code from Global Tax Management Control (29.24).
GTM can also select the wrong environment if the tax zone was wrong in the address records for your company, the customer, or the supplier.
Error: Tax rate does not exist.
a) No tax rate exists for the tax type, item or trailer charge tax class, item or transaction tax usage, and/or transaction tax date.
b) If the system finds a tax class or tax usage specific rate for an item or trailer charge, it expects to find one for all applicable tax types.
The transaction has the right tax environment but the wrong tax type.
The tax environment has the wrong tax type.
Tax was calculated incorrectly.
Field settings in your transaction must be consistent with corresponding settings for the tax rate. For example, for tax to be reverse-calculated, Tax In must be Yes in both the transaction line item frame and the tax rate record.
Occasionally, the system calculates tax correctly but it does not match the value on a printed document.