Tracking Manual ISB Updates
When updates are made to the installed base automatically during invoice post, an audit trail is available through standard audit mechanisms such as invoice and call history records.
The Installed Base History field enables you to maintain a separate audit trail of manual updates to the installed base. This can provide an important element in tracking additions, changes, and deletions performed through Installed Item Maintenance, Installed Item Move, and Installed Configuration Maintenance.
When this field is set to Yes, the system creates history records whenever an ISB record is manually added or deleted, or when the serial number is changed. ISB history records contain the following information:
• The address code of the end user who owns the item.
• The effective date of the event. For installed base moves, this may be different than the system date.
• The date the record was created.
• The ID of the user performing the update.
• The number, serial number, and model of the item.
• A transaction number and transaction type (either ISB-ADD, ISB‑MOVE, ISB-DLET, or ISB-SERL).
When a serial number change occurs, both the old and new numbers are recorded. When an item is moved, the old and new end-user codes are recorded.
Installed base history records can be displayed with ISB History Browse (11.3.22.2), ISB History Report (11.3.22.3), or ISB Item Tracking History Report (11.3.22.5 or 11.22.3). They can be deleted and archived with ISB History Delete/Archive (11.3.22.23).