QAD 2017 Enterprise Edition
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Service/Support Management
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Installed Base
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Creating Installed Base Records
Creating Installed Base Records
The installed base consists of records tying items with the end users who use them.
Updating the Installed Base illustrates ways you can create these records:
• Manually, using Installed Base Item Maintenance (11.3.1) and Installed Configuration Maintenance (11.3.5).
• Automatically, when you post invoices for sales order shipments and RMA issues and receipts.
• Automatically, from call tracking functions. When you close a call in Call Maintenance, you can update the installed base. Otherwise, Call Activity Recording can update the installed base for the item on the call and for items issued to repair it.
Updating the Installed Base
