QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Service Setup > Return Status > Return Status Maintenance
  
Return Status Maintenance
Return Status Maintenance (11.21.17) illustrates Return Status Maintenance.

Return Status Maintenance (11.21.17)
Status
Enter an 8-character code identifying this status.
Description
Enter a brief description (maximum 24 characters) of the code identifying its use and purpose.
Exchange
Yes indicates an item the customer returned for credit. The system uses the Exchange UM in Call Management Control to find an exchange price on the call price list. The system credits the customer who returned the item this amount and receives it into inventory using an unplanned receipt transaction.
Good
The system checks this field only if the item is repairable. Good can be Yes only if Scrap is No. If Yes, the system suggests the default return location; if No, the default repair location.
Scrap
The system checks this field only if the item is not repairable. Scrap can be Yes only if Good is No. If Yes, the system suggests the default scrap location; if No, the default return location.
Pending
Set this field to Yes to mark pending returns in Call Activity Recording for items ordered on an MO. Complete the return later with MO Direct/Pending Returns. If Pending is Yes, Good must also be Yes, Scrap must be No, and Exchange must be No.