MTZ Features
The multiple time zone (MTZ) option of Service/Support Management helps you create, display, and track calls that accommodate and adjust for time differences. The main features of MTZ include:
• Support for defining and maintaining time zones, including the changes required by daylight savings time
• Association of time zones with customers, end users, and engineers
• Call creation and scheduling from the end user’s point of view
• Storage of installed base data relative to the end user’s time zone
• Coverage checking based on the end user’s time zone
• Flexible display of time-sensitive data from multiple points of view
• Enhanced engineer scheduling options for engineer call assignment
Note: Time zone maintenance programs and reports are also available on the Database Management (36.22) menu in System Administration. This is because time zones are also used for system functions and time zones must be associated with users when they are defined in User Maintenance (36.3.1). The programs in System Administration are exactly the same as the ones in SSM.
The Use User’s Time Zone for Default Domain field in Database Control (36.24.1) affects the time stamping of transactions you create in the default domain. If the Use User’s Time Zone for Default Domain field is selected, all transactions you create in the default domain are dated and time stamped according to the user time zone specified in User Maintenance (36.3.1), even if a different time zone is defined for the domain in the Domain record. For more information on time zones, see
QAD System Administration User Guide.
Important: If you are using the SSM module and the Multiple Time Zone option is activated in Service Management Control (11.24) for any domain in the database, you should not activate the Use User’s Time Zone for Default Domain field.