You have probably seen statements like “...backed by a 90-day warranty on parts and labor” in advertisements or sales brochures. A warranty is an agreement between you and your customer that says you will provide a certain level of service for an item from the date of purchase through a specified warranty period, usually measured in days.

Many customers base purchasing decisions on the terms and conditions of a product’s warranty. In this sense, the warranty is a feature of the product or item. Similarly, Service/Support Management treats a warranty as a part of the item and keeps the warranty information in the installed base record. The system can record this warranty information in the installed base when you ship a warranted item.