What Is a Warranty?
A warranty is a promise that the selling company takes responsibility for the repair or replacement of an item under the stated conditions. Warranties specify exact terms, conditions, coverage percentages, and time limits.
The levels of coverage you define for a warranty influence Service/Support Management functions dealing with the repair, maintenance, and replacement of warranted items. The warranty type, which you associate with the item in Service Item Maintenance (11.3.7), determines the warranty conditions.
You can attach a warranty to each installed base record. In this way, many items can have the same warranty code or type of warranty, yet have warranties that differ (for example, different expiration dates). This enables you to maintain different kinds of warranties in a central location and tailor warranties to specific customers.
Warranties affect Call Maintenance, RMA Maintenance, and Call Activity Recording. The warranty information is used when these functions refer to an item in the installed base.