Pricing for Repair Items
Repair Price List for Items illustrates a repair price list for items.
Repair Price List for Items
When items are consumed in CAR, the system searches the price list on the call header for each item’s price. If a price is not found, the system looks for the item’s list price in the item master. If the item is not in the item master, the price defaults to zero. The key factors in the price list search are the item or item group and the work code.
Items or Item Groups
You can set up price lists for individual item numbers or for a group of items. The product line and service group provide alternate ways of grouping items.
Product Line. Every item in the item master must belong to a product line. The system uses the product line of the item being consumed in the price list search.
Service Group. Associate items with a service group in Service Item Maintenance (11.3.7). Service groups provide a way for you to group items according to criteria you define. If you use service groups as an important item grouping category, you can base price lists on them. The system uses the service group of the item being consumed in the price list search.
Work Code
An item can have different prices, depending on the kind of work being done. For example, an item’s price may vary depending on whether it is used during an installation, a repair, or a preventive maintenance visit.
The work code provides an additional layer of differentiation above the item selection. In addition to a work code, you must still specify an item number or some kind of item grouping—service group or product line.
Service Units of Measure
In service activities, two units of measure you define in the Call Recording/Invoicing frame of Call Management Control have a special significance.
• The system uses the Exchange UM in Call Activity Recording to determine the credit given for an exchanged item. When the return status you specify indicates an exchange and the item being returned has no coverage, the system searches for an exchange price with the exchange unit of measure on the repair price list associated with the call. This price displays as the default exchange price for the item.
• Fixed Price UM defines the price for a fixed price repair. You specify fixed prices for the item being repaired, not the parts used in the repair process.
Amount Type
You can use any amount type with repair price lists for items. When you create a type P list, CAR reads the item price directly from the price list. When you create a type D list, CAR determines the price for the item by applying a discount percent to the price of the item in the item master. When you create a type M list, CAR determines the price for the item by applying a markup to the cost set for the issuing site.
Search Order
During processing, the system looks for prices in the sequence listed in
Search Order for Repair Item Prices.
Search Order for Repair Item Prices
Search Order | Work Code | Service Group | Product Line | Service Category | Item Number |
1 | | | | | |
2 | | | | | |
3 | | | | | |
4 | | | | | |
5 | | | | | |
6 | | | | | |
Included in the price list search are currency, unit of measure, and effective days.
