This chapter discusses the different kinds of price lists you set up in the SSM module, which supports features unique to service. Service price lists are for contracts; for items, labor, and expenses recorded in Call Activity Recording (CAR); and for expense costs in CAR.

Service price lists also support fixed repair pricing and credit you offer customers for reusable components they return during service activity.

Other Pricing
Lists alternative types of pricing.

Service Price Lists
Explains how to implement price lists to automate pricing by service areas and describes common attributes of the lists.

Contract Price Lists
Describes how to define contract price lists with Service Pricing Maintenance (11.17.1).

Repair Price Lists
Explains how to define repair price lists, price repair items, labor, and expenses.

Expense Cost Lists
Describes how to define cost lists with Service Pricing Maintenance (11.17.1).

Field Validations
Illustrates how to create different types of price lists with Service Pricing Maintenance (11.17.1)

Service Pricing Maintenance
Illustrates Service Pricing Maintenance (11.17.1) and its fields.

Service Price List Copy
Illustrates Service Price List Copy (11.17.4) and describes its uses and fields.

You can define two kinds of price lists using the Price List and Discount Menu (1.10). Each price list structure applies to different functions. For more information on setting up and using these pricing structures, see QAD Master Data User Guide.

The price lists you define from the SO/SQ/RMA Issues Pricing Menu (1.10.1) determine prices in sales quote and sales order maintenance functions. These price lists take advantage of a sophisticated coding schema that enables the system to determine best prices based on predefined rules.

In the service module, RMA issues are similar to sales orders. When you issue an item on an RMA, the system searches for a price just as it would search if you sold the item on a sales order. When it finds the price, it applies the coverage percent of the warranty, contract, or service type on the RMA to the price.

You define pricing structures for other functions from the PO/Sched/RMA Receipt Pricing Menu (1.10.2). Purchase orders and scheduled sales orders use these pricing structures, as do RMA receipts.

The credit for a returned item does not necessarily have a direct connection to its original sales price. The credit price also does not require the advanced features of sales order pricing. For example, it would not make sense for the system to look for a best credit for a returned item. For this reason, you define RMA credit price lists like purchase order price lists.