Consumption of Limits
When you record activity in Call Activity Recording, the system accumulates amounts against limits found at the lowest level of the contract. If you have set up limit amounts using effective dates, the amount applies from the start to the stop date of the effective range.
Example: You might have limits with effective dates such as those in
Effective Dates.
Effective Dates
|
Invoice Sort
|
Amount
|
Effective Dates
|
|
Labor
|
$500
|
1/1/07 - 6/30/07
|
|
Labor
|
$250
|
7/1/07 - 12/31/07
|
If $500 of service has not been recorded by 6/30/07, the unused amount does not carry over. On 7/1/07, the system resets the accumulated amount to zero and allows only $250.
Items returned for credit in Call Activity Recording do not affect limit consumption. The system does not reverse consumption based on a credit.