Multiple Time Zones (MTZ) is an optional feature of SSM that enables you to manage your response to end users located in more than one time zone. Activating MTZ affects time-sensitive data in key service functions including call management, engineer scheduling, coverage checking, creation of installed base records, and reports and inquiries that display dates and times.

MTZ has its most pervasive effect in Call Maintenance and call-related functions where most dates and times are displayed relative to the end user’s time zone.

The screens illustrated in this chapter all assume that MTZ is not being used. To review alternate versions of the screens with MTZ active, see Time Zones and Call Management.

See Multiple Time Zones for complete details regarding setting up and using MTZ.