Travel and Estimated Time Frame
The Travel and Estimated Time frame appears only if Call Time Window is Yes in Call Management Control or if the user executing the procedure has set Call Time Window to Yes in Service/Support User Preferences (11.21.23).
If engineer scheduling is being used and Display by Calls is No in Engineer Schedule Control, the system uses the estimated length of the call to calculate engineer availability.
Note: Additional fields display if MTZ is active: Event Date and Time, Current Date and Time, and Current Time Zone. See
here for details.
Travel and Estimated Time Frame
Estimated Length
Enter the call duration. Defaults first from call defaults, if you are using them, then from the various call lengths associated with different work codes in Call Management Control (11.1.24).
You can define five default call lengths in Call Management Control: one each for PM, Install, Update, and Corrective work codes and a general default that applies to the Technical work code and any others for which a default is not found. This enables you to estimate duration based on the kind of work being performed.
The value you specify for estimated length defaults into the Hours field of the Call Engineer Schedule Maintenance frame as the amount of time the engineer needs for this call. The system adds either the hours for an engineer or the number of calls to determine engineer load, which is used by engineer scheduling to assign points.
Travel Distance
Designates the distance from the support office to the end user; defaults from the value specified in End User Data Maintenance. If you include travel time as part of the call duration, you can adjust the estimate based on the travel distance.
Travel Unit of Measure (M, K)
M indicates travel distances represent miles; K indicates kilometers. Defaults from the value specified in End User Data Maintenance (11.9.1), which in turn defaults from Call Management Control.
Travel Time
Designates the number of hours required to travel the distance between end-user installation and service office. Defaults from Travel Time in End User Data Maintenance. This field is for reference only and does not affect the estimated call length.
Note: If you want the engineer scheduling function to take travel time into account, add it manually to the estimated time.
