Override Scheduling Options
If you are using engineer scheduling and Override Scheduling Options is Yes in Engineer Schedule Control, a pop-up displays in Call Maintenance so you can modify the rules by which engineers are included or excluded from scheduling.
Override Scheduling Options Pop-Up
Two additional options—Limit by Time Zone and Range of Hours to Consider—are available when MTZ is active.
Limit by Availability
Defaults from Engineer Schedule Control and indicates whether the system should consider for scheduling only engineers with an available status and available hours or calls on the date being examined.
Limit by Service Area
Defaults from Engineer Schedule Control and indicates whether the system should consider for scheduling only engineers with a service area that matches the area associated with the call.
Limit by Problem/Skill
Defaults from Engineer Schedule Control and indicates whether the system should consider for scheduling only engineers with a skill that matches the call problem.
