• Call Invoicing. Call Activity Recording helps create accurate call invoices, managed in Call Invoice Recording (CIR).

• Engineer Reporting. Call Activity Recording supports detailed engineer reporting. You can report the labor performed, the items consumed, and expenses encountered, even item by item, while servicing the call. Indicate charges as warranty, contract, covered, billable, fixed billable, project, or giveaway.

• Cost Flow into GL. CAR uses control codes to manage the cost flow into the general ledger. You can record costs in specific service accounts and control GL reporting.

• In Call Management Control: Close on Recording, Exchange UM, Fixed Price UM, Item Svc Category, Labor Svc Category, Return Status, Scrap Status, and Service Work Center

• In SSM Accounting Control: Modify Sales Accounts and Invoice From Recording