Billing information comes from the prices and costs of service you record in CAR. In some circumstances, you can modify the call currency in CAR. However, if the system set the currency in Call Maintenance, you cannot change it in CAR.

Because you can associate only one currency with a call, each call line references the same currency. Sales order processing, which forms the basis of call billing, imposes this limitation.

Each contract line also reference a currency, which defaults from the end user associated with the line. Any coverage limit amounts on the contract line are defined in terms of the contract-line currency. To apply those limits correctly, the call currency and the contract-line currency must be the same. For this reason, as soon as you add a call line that has contract coverage, the system sets the currency in Call Maintenance and it cannot be changed.

Any other lines you add in Call Maintenance or CAR that derive coverage from a contract must reference the currency already defined for the call.

See Contract Currency in Calls for details.

If coverage comes from a warranty or the default call service type, you can edit the currency when you first access the call in CAR. The currency defaults from the bill-to address for the end user’s customer, or the customer if no separate bill-to address is defined.

You many need to modify currency when your support desk accepts calls from customers with offices in more than one country. For example, a support desk in Germany that covers a European region can change the currency on an incoming call to use an appropriate price list.

After you establish a call’s currency, you cannot change it. Be careful when using multicurrency capabilities.

The price list in CAR can be updated as needed. It defaults either from:

The system uses currency in searching for prices. If you change the currency, ensure that the call price list supports the new currency.

When you enter a non-base currency, the system looks for a valid exchange rate defined in Exchange Rate Create (26.4.1), effective on the call open date. An exchange rate pop-up enables you to specify a spot rate, and to indicate if the exchange rate is fixed or not. By default, the system displays both components of the exchange rate relationship. One of these is the base currency and the other is the call currency.

This system uses this rate to convert limit amounts from the base currency to the contract currency. Prices and costs are converted from base to the call currency, and the exchange rate is maintained in transaction history.

When you post the call invoice, the system uses the exchange rate effective on the date of invoice post, unless you have indicated that the exchange rate is fixed.

For details on exchange rates, see QAD Financials User Guide.