The system follows the same steps to calculate a default charge code for item usage that it does for labor and expenses. It uses the work code and service category to search for applicable limits on the call line’s service type.

However, for items, the service category is less important.

The item service category defaults from Service Item Maintenance or from the Item Service Category in Call Management Control and cannot be changed. The system uses it to determine a default charge code and then displays it for review.