QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Call Activity Recording > Calculating Coverage in CAR > Line and Header Limits
  
Line and Header Limits
If you define limits at the contract line level, the system monitors each line against its own limits. When you define limits at the header level, the system calculates consumption based on all contract lines.
Example: You have a coverage limit for labor at 100% up to $100. When this limit is at the contract line level, each line gets $100 of labor coverage. When defined at the header, if the first line uses $100 of labor, no coverage is available for other line items. The charge code in CAR defaults to the over-limit code.