QAD 2017 Enterprise Edition
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Call Activity Recording
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Call and Call Line Statuses in CAR
Call and Call Line Statuses in CAR
Call statuses reflect the position of a call in its life cycle. In Call Activity Recording, you can assign a call status to individual lines on the call, so you have better control over calls with multiple line items.
Example: You take a call for four items. One repair proves unnecessary, so you cancel the line without affecting the call status. You finish two repairs and can close those lines to prevent more processing. The last line you leave open while waiting for a part.
You can invoice only complete or closed call lines. Because recording activity is a preparation for invoicing, CAR always attempts to set the call and line status to complete or closed. These statuses are defined in the Complete Status and Closed Status in Call Management Control.