A complete call or line is ready for invoicing. However, you can modify related data, order service items with an MO, and record new activity by updating a report or opening a new one. Use the complete status to invoice progressively during a lengthy service activity.

For closed calls or lines, you can create invoices, but you cannot order service items or record new activity. You also cannot add more lines to a closed call. To record activity for a closed call or line, you must reopen it by changing its status. When you have completely invoiced a closed call, closing all reports, you can move it to history and archive and delete it.

Use Close on Recording in Call Management Control to indicate whether to set the call or line status to closed or complete. If Close on Recording is Yes, CAR sets the call status to closed if all conditions are met. If it cannot set the status to closed, it tries to set the status to complete. If Close on Recording is No, CAR attempts to set the status to complete.