Status Errors
The only changes CAR ever makes to the line or call status is to change it to closed or complete. It does not reverse this status change automatically. As a result, incompatible line and call statuses can sometimes occur.
Example: You record activity for a call with one line and issue inventory without errors. CAR sets the line and call status to complete. Now you record two more items in the Item Usage frame, but this time when you issue inventory, errors occur. If you simply try to click Next through the Call Status frame, an error displays. Complete is no longer a valid status for the call, because it does not have any invoiceable reports. You must manually enter an appropriate status.