After you generate an invoice for a call line, you can add or modify reports in Call Activity Recording. The system regenerates the invoice for changed call lines, either when you exit CAR or when you access the call in CIR.

A warning displays in CAR when you access a call line with an invoice. If you ignore the warning and make changes, the existing invoice is no longer valid. You must regenerate the invoice in CAR—if Invoice From Recording is Yes—or from CIR. Until the invoice is regenerated, the system sets the Ready to Invoice field in Call Invoice Recording to No. Invoice Post and Print ignores the invoice until you regenerate it to reflect the changes you made.

See Coordinating CAR and CIR.