Invoicing by Report
If you use multiple reports to record service activity and want to invoice the reports separately, you have two choices:
• Post the invoice for the first report before creating another. This clears all quantities for the call line.
• Give the second report a status of hold so the system does not include it when you generate the pending invoice.
If you do not use one of these approaches, the system accumulates the charges on the two reports into one invoice amount.