QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Call Activity Recording > Returns and Exchanges in CAR > Miscellaneous Returns
  
Miscellaneous Returns
In addition to MO returns, exchanges, and swaps, you can register other returns in CAR.
Example: While repairing a copier, the engineer picks up two empty toner cartridges from the customer. He registers these as an exchange for credit, even though he did not use a toner cartridge on the call.