You can handle simple returns in the Service/Support module through RMAs. Use RMAs when you do not need to record an engineer’s time and material. The customer returns an item, and you ship them a replacement. Or, you repair the item with a repair work order or by creating an RTS (Return to Supplier), and then return it to the customer.

CAR also provides support for returns and exchanges in the context of recording service activity, such as:

See Return Material Authorizations.

You can combine some of these returns. For example, you can swap an item and return the old one for credit. You manage return processing with return statuses.

See Return Status.

You can also correct a mistake if the number of items used is recorded improperly and needs to be decreased. The difference between correcting a mistake and executing a return is that the first action removes the cost of the item from the call. In the second case, the cost of the item issued to the call is retained so that you can track cost variances.

See Correcting Report Errors.