Returned Items
If Update ISB is Yes for a call item, the system updates the installed base for returned items. For this to work, set Detail to Yes so you can access the Returned Items Detail frame and specify the returned item’s serial number or installed base reference. During the inventory issue, the system deletes the record for the old ISB reference or serial number.
Note: This update occurs regardless of the value of Load Available Structure.
If you specify a quantity to return and do not set Detail to Yes, the system displays a warning. To ensure that the installed base is updated correctly, you should supply the serial number or lot number and ISB reference.
Since lot-controlled items can be added to the installed base with a quantity greater than one, returning lot-controlled items can reduce the ISB quantity.
Example: One installed base record exists for a quantity of five for a lot-controlled item. You return two of the five lot-controlled items, specifying the appropriate reference numbers. The ISB record now shows three of these items at the end-user site.