Engineers and Multiple Time Zones
If you have end users in more than one time zone, you can use Multiple Time Zones (MTZ) to manage your response. MTZ works with service functions that deal with time-sensitive data, including call management, engineer scheduling, coverage checking, creation of installed base records, and reports and inquiries that display dates and times.
The following list summarizes how MTZ affects engineer scheduling:
• You can associate a time zone with an engineer in Engineer Maintenance.
• You can assign scheduling points in Engineer Schedule Control based on matching time zones, either exactly or within a defined range. You can optionally limit engineers to schedule in Call Maintenance based on time zone.
• The value of Field Engineer in Engineer Maintenance determines how the system interprets schedule times: either relative to the time zone of a call’s end user or relative to the engineer’s time zone.
• You can select a display time zone before generating engineer reports and inquiries.
See
Multiple Time Zones for details on setting up and using MTZ.