RMA/RTS Control (11.7.24) sets defaults for handling both RMA and RTS (return to supplier) functions. Some fields apply to both RMAs and RTSs. Others are used exclusively by one or the other.

Customer Return Site in the control program is the default for RMA receipts. If you perform repairs at a manufacturing site, specify that site as the customer return site. If your return and repair operations are separate from manufacturing, use the repair site as your customer return site.

Return and Spares Sites and Locations represents three different scenarios for setting up return sites and locations.