Use return material authorizations (RMAs) to manage simple returns from your end users. You can receive a returned item and issue a replacement item with an RMA. This chapter discusses how to set up and use RMAs, and provides a detailed description of RMA Maintenance.

RMA Life Cycle
Describes the functions of RMAs and the RMA workflow.

RMA/RTS Control Settings
Illustrates how RMA/RTS Control (11.7.24) works and can be customized.

RMA Coverage
Describes RMA functions, service, and charge types.

Pricing for RMA Issue Line Items
Discusses determining prices, special pricing considerations, and explains the effect of control settings on RMA pricing.

RMA Issues and Receipts
Discusses RMA issues, receipts, and how to link them.

RMA Billing
Explains the RMA billing flow, credit flow, and addresses customer credit and invoices.

Releasing RMAs to Work Orders
Explains how and when RMAs can be released to work orders.

RMA Maintenance
Describes the necessary steps to execute RMA Maintenance (11.7.1.1).

Describes how to delete RMAs.