Along with a customer return site, you can set a customer return location default for RMA receipts. If you use a special location for receiving RMA goods, this location probably has special characteristics. Use inventory status codes to define those characteristics.

Generally, until you inspect a returned item, you do not want it to be available for sales orders or work orders. Use a nonavailable location status to prevent other functions from allocating returned inventory.

Use the Nettable inventory status field to determine whether returned inventory is considered on-hand by MRP and planning functions. If you can put most returns into usable stock with little or no repair, set the status of this inventory location to be nettable. If you scrap most returns, set the status to be non-nettable, so MRP does not count the inventory as being on hand.

The RMA receipt function performs a negative sales order shipment to process the return. The return location should not restrict the ISS-SO transaction.