Sales Order Control
RMA/RTS Control contains settings that enable you to make business decisions concerning the aspects of RMAs that are unique to a service environment. However, RMAs are also a special kind of sales order.
Many business decisions that you make in Sales Order Control (7.1.24) affect aspects of RMA processing. For example, the following settings in Sales Order Control (in addition to others) are considered by RMAs as well as sales orders:
• Allocation method, Limit Allocation to Avail to Alloc, and Print Only Lines Allocated. See
Inventory Allocations for details related to allocations.
• ATP Enforcement
• Calculate Promise Date
• Shipping Lead Time—RMA due date for issues is the system date plus shipping lead time
• Line Format (S/M)
• Minimum Ship Amount
• Consume forecast forward or backward
• FOB Point
Settings in Sales Order Accounting Control (36.9.6) also have an effect on RMA processing:
• Price Table Required
• Vary Pricing Date by SO Line