RMA Invoices
An invoice for an RMA looks similar to a sales order invoice. However, the system handles some aspects of the invoice differently for an RMA.
• If the RMA is associated with a call, call comments that print on the invoice print on the RMA invoice.
• If the RMA is associated with a call, the call number prints on the invoice header.
• The service contract providing coverage on the RMA displays beneath each invoice line, for both issues and receipts.
Invoice reprint for an RMA creates an invoice that looks like the original with one exception. If you have deleted and archived the call associated with the RMA, call comments are not available for printing.