RMA Billing
You can invoice RMA issues and receipts together. RMA issues can create an invoice charged to the bill-to address. RMA receipts can create a credit, as well as a billable amount if a restocking charge exists. When an RMA includes both issues and receipts, the system charges the net amount.
Example: An RMA issue is charged $500 and a receipt credited $400. When you invoice this RMA, it shows a $500 charge for line item one and a credit price of $400 for line item two, with a net price of $100.
You can also process the issue and receipt separately. This creates two postings to Accounts Receivable, one for $500 and a credit for $400. The net result is an invoice for $100.
RMA Billing Flow
An RMA issue typically follows the steps shown in
RMA Issues Billing Flow.
RMA Issues Billing Flow
Posting the invoice updates the installed base, accounts receivable, and salesperson commissions.
Once an amount to invoice exists on an RMA, through shipment or receipts, you cannot modify pricing data in RMA Maintenance. Use Pending Invoice Maintenance (7.13.1) to change prices. You can also use Pending Invoice Maintenance to change tax status and salesperson commission.
RMA Credit Flow
An RMA receipt typically follows the steps shown in
RMA Receipts Credit Flow.
RMA Receipts Credit Flow
After you receive the item on an RMA receipt line, you can post and print the invoice. Posting the invoice updates the installed base, accounts receivable, and salesperson commissions.
General Ledger Impacts
When you ship items on an RMA, the system debits the five cost of goods sold (COGS) accounts and credits inventory. An RMA receipt does the opposite: debits inventory and credits cost of goods sold. These accounts are accessed from Inventory Account Maintenance and Sales Account Maintenance based on the product line associated with the RMA.
When you post the RMA invoice, the system debits accounts receivable and sales discount accounts and credits taxes, freight, trailer charges, and sales accounts.
See
here for a discussion of product lines in RMAs.
