Work Code Settings
Work Code Frame (11.1.24)
Technical Work Code
Enter a work code defined in Work Code Maintenance (11.21.1). Defines the default work code for calls you create in Call Maintenance (11.1.1.1) and Call Quote Maintenance (11.1.1.7).
PM Work Code
Enter a work code defined in Work Code Maintenance (11.21.1). Defines the default work code for calls the system generates during preventive maintenance scheduling in Contract Maintenance. The system uses this work code for all calls it creates for a preventive maintenance schedule.
Install Work Code
Enter a work code defined in Work Code Maintenance (11.21.1). Defines the default work code used for installation calls generated during Invoice Post and Print.
Update Work Code
Enter a work code defined in Work Code Maintenance (11.21.1). The system currently does not use this field.
Corrective Work Code
Enter a work code defined in Work Code Maintenance (11.21.1). You can use this work code with field notifications, which support the mass generation of calls for recall or other corrective action.
Default Call Length
Average call duration in hours; defaults to the Estimated Length field in the Travel and Estimated Time frame of Call Maintenance (11.1.1.1) for calls with the technical work code. The system also uses it as the default for the PM, install, update, or corrective work codes if no values exist for them. It is the general default for all other work codes. Call length affects engineer scheduling when Display by Calls is No in Engineer Schedule Control.
PM, Install, Update, and Corrective Call Length
Average call duration in hours for calls using the associated work code; defaults to the Estimated Length field in the Travel and Estimated Time frame of Call Maintenance (11.1.1.1). Call length affects engineer scheduling if Display by Calls is No in Engineer Schedule Control.
