Used with Next Quote ID to assign a default call quote ID number. Helps to distinguish calls, quotes, RMA, service requests, and contracts. The call quote prefix cannot be the same as the call prefix.

The next call quote number the system assigns. The next quote number is used in Call Quote Maintenance (11.1.1.6) if the Quote field is blank for a new quote. Quote IDs begin with a prefix, followed by the next sequential quote number. The system increments this next quote number and displays it here.

Code used to group service quotes for dispatching and review with the Queue Manager. Define queues in Call Queue Maintenance (11.1.21.7). When you create a quote with Call Quote Maintenance (11.1.1.7), the system searches first for a default queue in Call Default Maintenance (11.1.21.10), then the Call Quote Queue in Service/Support User Preferences, and finally, the value in the control program.

The default is 0. The system determines the expiration date for a new call quote by adding the value in this field to the creation date. You can change the expiration date in Call Quote Maintenance (11.1.1.7).