B2B and B2C manufacturers have different approaches to improving customer satisfaction, sales volumes and, ultimately, their own profitability. But one element is common across selling to businesses and consumers: their ability to find alternative products has never been easier. In response, manufacturers need to treat customer satisfaction as an ever-changing target and enable the entire organization (sales, operations, procurement, finance, etc.) to renew existing business and attract new prospects.
The Importance of Enterprise Adaptability
Everybody has been in a meeting where a variant of this question has been asked, “wouldn’t it be great if we could…?”. Many of those are met with barriers. The worst objections are the ones left unspoken because the status quo is so cemented that it has become Newton’s 4th law of physics for your company. Somewhere between 0 and 100% of those immovable barriers are related to process and system rigidity. Pareto’s law suggests that addressing just 20% of those barriers could result in large improvements. Market research company HG Insights estimates about 18% of IT software budget is spent on ERP, so addressing the root causes of ERP stagnation to enable enterprise adaptability has the potential to unlock a hidden pillar of customer-centricity.
QAD ERP is built to give manufacturers long-term adaptability. One of the key enablers to this is giving users industry best practices that stay continuously up-to-date. It also comes with the QAD Enterprise Platform, which is the foundation for last-mile configuration (in other words, business adaptation).
Personalization Tools at Your Fingertips
The QAD Enterprise Platform offers a core set of personalization tools. Users can maintain screens using the Design Layout or modify their browse data effortlessly by saving a Stored View. These tools allow users to customize their experience without technical knowledge.
Scalable Solutions with Extension Capabilities
QAD ERP also delivers powerful, unintrusive extensibility which provides further flexibility for unique business processes. By using built-in tools to extend the standard product, users can build out their requirements using a ‘No Code’ approach. No Code means system owners can modify and add functionalities to their software’s user interface without needing to know how to program or write code. Instead, they can add any necessary fields to a business component and apply visual tools with drag-and-drop elements to define the look and feel. This means even advanced extensions can be created without programming knowledge, allowing you to build out your business requirements independently.
QAD ERP No Code Model Evolution
For those who implemented the Adaptive User Experience in the last five years, the No Code model aligns to ensure continuity and forward-friendliness of what you’ve built in the platform already. These applications will continue to operate seamlessly in the new QAD ERP structure.
QAD ERP Flexibility with Browse Enhancements
QAD ERP Browse enhancements provide more No Code capabilities. These improvements include:
- Standalone Browse: Lightweight data grid to return search results, adding independent security controls for better user management. Standalone Browse allows super users to easily build read-only data views.
- User Experience Adjustments: Renaming columns (shortening) without affecting field names on forms offer the ability to abbreviate columns making for more readable content.
- Enhanced Browse Extensions: Extends existing browses for both data structures and the user interface. With this a QAD Browse can be extended with your data.
- Scope Driven Browse Extensions: Manage and scope extensions so that admins can specify a for example a Browse extension to be available by one or many Domains.
Conclusion
QAD is committed to providing adaptable software solutions that evolve with the changing needs of manufacturers worldwide, large and small. People are key to operational excellence and workforce productivity, and Systems should be designed to strengthen processes that empower and support them. By prioritizing No Code capabilities and user-driven configuration, QAD ERP enables you to embrace change with confidence and cost-effectiveness. Ongoing enhancements and commitment to flexibility and easy-to-use solutions is part of our vision to help you enjoy the outcomes of continuous customer-centricity: success with minimal disruption and maximum efficiency.
