This section describes how to define customer service settings. It discusses the following topics:

Overview
Discusses how to handle customer service issues.

Defining Issue Settings
Explains how to use the Issue Settings screen.

Defining Service Contract Settings
Explains how to use the Customer Service Settings screen.

The efficient handling of customer service issues is an important component of maintaining customer satisfaction. Using the Issue Settings and Service Contract Settings features in the Customer Service module, you can define how the system handles customer service issues and service contracts.