Tailoring Warranties by Type of User
Contract types are the bases of contracts, which are unique documents for one end user. Warranties are more general than contracts, but you can tailor them somewhat, based on the end-user type code.
For example, your standard 90-day warranty may not specify a restocking charge. However, for items sold to OEMs (original equipment manufacturers), a restocking charge is required.
To set up warranties for types of end users, follow these steps:
1 To tailor warranties by end-user type, first set up type codes in Generalized Codes Maintenance for field eu_type.
2 Associate the proper type code with end users in End User Data Maintenance.
3 Create a base warranty with a blank end-user type code.
A warranty with a blank end-user type must exist before you can create one for a particular type of end user. This warranty is a base warranty. The base warranty can be a template when creating unique versions.
4 Create a second warranty with the warranty code in step
3 for a specific end-user type.
The warranty header fields default from the base warranty, and you can modify them.
5 Set up limits for the tailored warranty.
When you create limits for the second warranty, the system prompts you to copy base warranty limits. You can copy and start with these, or create limits unique to this warranty.
Now, when you add an item to the installed base for an end user with the type on the second warranty, the system uses the tailored terms and conditions, rather than the base ones.