Call Defaults Pop-Up
When you enter a new call and call defaults have been defined with Call Default Maintenance, a pop-up displays between the first and second frame of Call Maintenance, as illustrated in
Call Defaults Pop‑Up. Use this pop-up to specify the values to use in searching for the most appropriate call default record for this call.
See
Default Key Values for the system’s search order.
Call Defaults Pop‑Up
Work Code
When you create a call directly in Call Maintenance, the work code defaults from the technical work code as specified in Call Management Control. You can change this, but you must specify a work code. The call header work code sets the default for each new line added to a call.
Note: Changing the call header work code does not affect any existing lines on the call.
Model
If an item number has been specified in the call header, the system displays the item’s model. For items in the installed base, the system reads this from the installed base record. For other items, it is determined from the value specified with Service Item Maintenance. Otherwise, it is blank.
Service Group
If an item number has been specified in the call header, the system displays the service group associated with the item in Service Item Maintenance. Otherwise, it is blank.
