Engineers can obtain parts for service by ordering them with a material order (MO). The MO transfers the required inventory to the engineer’s site and location.

An MO can reference a call. Use MOs without a call to replenish general stock. If you specify a call on the MO, items must be used for that call or returned to general inventory.

See MO With Call.

When MO items exist for a call line, the system displays a pop-up in CAR listing them. You can select some or all of these items and the system loads them into the Item Usage frame of CAR.

To close a call line, you must account for all MO items, either by using them or returning them. The same is true for the call itself.

See Material Order Selection Frame for details.