MO Returns
You must account for all items that an engineer orders for a call before closing the call. You can return items directly in CAR if you do not need them. The system executes the return as an inventory transfer, since MO items remain in inventory and do not involve billing.
If the engineer will return MO items later, mark the items in CAR as a pending return. No inventory transactions take place until you complete the pending return in MO Direct/Pending Returns (11.11.8). You cannot close the call until the return is complete.
Note: With this kind of a return, the cost of the item issued is still associated with the call. This lets you track variances based on planned usage and actuals.