Engineers frequently replace a faulty or worn part with a new one. Sometimes, you discard the old part. In other cases, the used part has value and the customer receives credit. You can return the used part in CAR as part of an exchange by using a return status with Exchange set to Yes.

When you use an exchange return status, the system searches for an exchange price for the returned item on the service price list specified on the header in CAR. Define exchange prices using the exchange unit of measure in Call Management Control. If an exchange price exists, it displays by default during return processing. The customer is credited this amount when you generate the invoice for the call.

Define items that you normally exchange as repairable in Service Item Maintenance (11.3.7). CAR assumes that when you issue a repairable item, you return one. The Quantity Returned field defaults to the Quantity Used in the Item Usage frame.

See Automatic Pricing for details.