QAD 2017 Enterprise Edition > User Guides > Service/Support Management > Call Activity Recording > Call Activity Recording > Fault Codes Frame
  
Fault Codes Frame
If Fault Codes is Yes, the same fault code pop-up that appears in Call Maintenance displays. If you entered fault code information for the call line in Call Maintenance, it displays here.
See Fault Codes Pop-Up for details.
Note: Use the Fault Code Analysis operational metric on the Service and Support Operational Metrics page in the Metrics folder to view a snapshot of calls received categorized according to fault codes. This metric allows you to identify the fault codes that occur most frequently and to determine appropriate corrective action, if required. For details on creating or modifying operational metrics refer to Introduction to QAD Enterprise Applications User Guide.