You can apply field security to this field. The system sets the call line status to complete or closed, depending on the setting of Close on Recording. For a status of complete, inventory issues must complete with no errors. If the system detects errors, the line remains open and the report status is hold rather than invoiceable. You can invoice line items with a complete status. To prevent invoicing, change the line status.

You can record date information about the handling of this call. Use this if you have contract obligations to repair items within a defined time limit. To track the success of meeting the contract obligations, you can compare when the you received the call to when you resolved the problem.