You can field security to this field. The system attempts to set the call’s status to complete or closed, depending on the setting of Close on Recording. It sets the call’s status to complete if all line items are complete. It sets the status to closed if line items are complete and no open MOs exist. If these conditions are not met, the system does not change the call’s status.

When the system sets the status to complete, it enters the completed date and time.

When the system sets the status to closed, it enters the close date and time.

Displays the value for the call. If you are using call escalations and do not want the next escalation step to affect this call, change the next status date and time.

Enter the code for the set of daybooks that the system will use during invoice post. This defaults from the customer address. You can change it to a valid value defined in Daybook Set Maintenance (25.8.7) or Daybook Set by Site Maintenance (25.8.10). If daybooks have been set up by site—based on a setting in Sales Order Accounting Control—the system verifies that the specified daybook set matches the call header site. See QAD Financials User Guide for details on daybooks.

This field appears only if Invoice From Recording in SSM Accounting Control is Yes and you make a change in CAR that can affect the pending invoice. If Invoice from Recording is No, you must process the invoice in Call Invoice Recording (11.1.1.15). If you set the call status to hold or cancel, you cannot set Generate Invoice to Yes.

If you accept the Yes value for Generate Invoice, the system creates a pending invoice for lines that have a complete or closed status. If the call’s status is complete or closed and Generate Invoice is Yes, the system invoices all lines.