Call Parts Recording
Use Call Parts Recording (11.1.1.19) to issue/consume parts from a parts list, or to return parts that were consumed previously. For example, at the end of a repair call an engineer can use Call Parts Recording to return items previously identified in error as being consumed in Call Activity Recording (CAR). Returning the items reverses the original consumption activity and updates the quantity to return on the associated MO.
Note: Call Parts Recording is a subset of the parts recording functionality available in CAR, intended to simplify the process of recording parts issue/consumption. The fields in Call Parts Recording and CAR have identical functions; for field descriptions see
Call Activity Recording.
After entering the call ID and call line—these fields are populated automatically if Call Parts Recording is accessed from the Parts List browse—if a BOM is associated with the call line, you are given the option of exploding it. Exploding the BOM populates the item ID and quantity. If the BOM is associated with a labor routing, the system issues a warning that the BOM will not be exploded as part of the Call Parts Recording process (but will continue to be done in CAR).
After selecting the items to process, indicate the items consumed and the quantity to return. Optionally you can record details about the consumed items and the returned items by using the Item Usage Detail and Item Return Detail screens.
On exiting the screens, fault code information can be entered. The system prompts for the effective date and destination for the report output, and then processes the items.
The system handles items to consume like this:
• Selecting a quantity to consume for an item with a material order causes that MO line to be shipped and updates CAR with the consumption of the item.
• Selecting a quantity to consume for an item without an MO updates CAR with the consumption of the item.
The system handles items to return like this:
• Selecting a quantity to return for an item with an MO causes the item to be received back into inventory. CAR is updated to indicate the item is not consumed.
• Selecting a quantity to return for an item without an MO (on the parts list only) returns the item to inventory and updates CAR to indicate it is not consumed.