MO Returns in CAR
You can return items ordered on an MO in Call Activity Recording. The system executes these returns as inventory transfers, since the MO items are in standard stock. The return status you specify indicates the type of return in CAR. The system restricts the return statuses used with MO items as follows:
• Pending can be Yes or No. If Yes, Good must be Yes and Scrap No. If Pending is Yes, the return is registered against the call, but the items are not physically returned. Complete the return later using MO Direct/Pending Returns (11.19.13.8).
• Exchange must be No. You cannot return items ordered on an MO for credit. Exchange processing is reserved for items returned from a customer.
When returning items in CAR, always set Detail to Yes so that you can review the return status and default site and location for the return. When Detail is Yes, the Returned Items Detail pop-up displays. This frame enables you to specify the return status and inventory return site and location. If you are returning more than one item, you can access a multiline entry frame.
Updating Inventory
When you return items loaded from an MO line in CAR, the system moves them from one inventory site/location to another, using an inventory transfer transaction. If the return status has pending set to Yes, no inventory is moved at this time. However, the allocation to the call is removed.
The system keeps track of the open quantities on the MO. Returning items updates the quantity returned. A pending return updates both quantity returned and quantity pending.
Deleting MO Lines
After processing inventory and updating quantities, the system deletes the MO line if the quantity shipped equals the quantity ordered, the open quantity on the line is zero, and the pending quantity is zero. When the system deletes the last line of an MO, it also deletes the MO header.