Service requests use the work order codes to add supporting data to lookup tables. See Work Order Codes.

In the domain record, you can determine if authorization is required for service requests before they become work orders. See Domain: Maintenance Tab.

In the site record, you can set the number of days before EAM sends an e-mail to the notify person who is associated with the equipment referenced on a service request. You can also determine the number of days the system maintains the records of closed or canceled service requests under Service Request History. See Sites: Maintenance Tab.