Item Dates
Specify Yes to the Dates field to display the pop-up window in
Setting Dates in Call Line Status Frame. The dates in these fields are reference only.
Note: If MTZ is active, a display time zone pop-up appears before the date pop-up. This way, whoever is entering the dates and times—either an engineer or a clerical person—can choose how dates and times are entered. The Date Complete, because it has no time, is an exception. It is entered relative to the end user’s time zone, regardless of the display time zone chosen. See
Multiple Time Zones for more information.
Setting Dates in Call Line Status Frame
Start Down
This date and time default from the call creation time. They indicate when the item you are servicing became dysfunctional.
End Down
This date and time default from the system date and time and indicate when the item became functional again.
Job Start
This date and time records when you started work on the problem.
Date Complete
This date defaults to the system date and indicates when you finished work on this line item.
