Use the return to supplier (RTS) process to manage items received from your end users that need to be returned to a vendor for repair. Like a return material authorization (RMA), an RTS has two parts that let you set up lines for shipment to the supplier and receipt from the supplier when the repair is complete. This chapter describes RTS functionality and discusses how it fits into the service environment.

RTS Life Cycle
Describes the RTS flow.

Tracking RTS Inventory
Describes the two methods which can be used to manage RTS inventory, either by transferring or issuing inventory for an RTS.

Receiving an RTS Transfer from a Vendor
Illustrates how to use the Receipt from Supplier frame in RTS Maintenance (11.7.3.1).

RTSs and Regulatory Attributes
Describes how to use Regulatory Attributes Control (1.22.24) to make changes in an RTS.

RTS Maintenance
Outlines RTS Maintenance (11.7.3.1) and the fields associated with it.

The return to supplier process takes the return material authorization (RMA) process one step further. Sometimes you send an item returned from the end user back to a supplier, who repairs or replaces it. Use the return to supplier function to track the return to the supplier (RTS) and link the original return from your customer to it.

See Return Material Authorizations.

RTS Flow shows the full route of the item as it is received by the customer, returned to you, then returned to your supplier, who in turn returns it to you.

RTS Maintenance executes two distinct processes: you return items to the supplier, and you receive items back from the supplier. You can specify whether:

RTSs have a life cycle similar to a standard purchase order. You create them with RTS Maintenance. You ship and receive them in separate functions: RTS Shipments and RTS Receipts.

If you are using shipping groups and inventory movement codes, you can enter shipment information and generate shippers during RTS shipments just like a PO return.

For more information on shipping, see QAD Sales User Guide.